Culinary Supervisor | Arlington, VA

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Highgate is a premier Real Estate Investment and Hospitality Management Company with 3 decades of industry experience and a longstanding history of maximizing asset value.We are Experts, Pioneers, Innovators and Forecasters. Most importantly, Highgate is a Trusted Partner.

Job description 

The Outlet Supervisor is responsible for overseeing the service in the Food & Beverage Outlets.  He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.

 

Education & Experience: 

  • High School diploma or equivalent and/or experience in a related field preferred.
  • At least 1 year of progressive experience in a hotel or a related field required.
  • Previous supervisory responsibility preferred.

 

Fundamental Requirements:

  • Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and fellow employees.
  • Ensure work areas are properly stocked and prepare demands as needed.
  • Ensure work areas are neat and clean.
  • Check that trays and tables are set to standards.
  • Ensure quality control of all menus with regards to cleanliness and appearance.
  • Assist in the outlets when necessary.
  • Ensure that tables are cleared promptly.
  • Ensure proper settlement of checks.
  • Ensure orders are delivered on time.
  • Ensure food quality.
  • Ensure communication with oncoming shift.
  • Handling guest complaints or special requests, communicate to management when necessary.
  • Be capable of training and performing all duties required of all food and beverage outlet employees.
  • Hold pre-meal meetings daily to monitor service and promote up selling.
  • Check staffing levels and adjust according to business demand.
  • Requisition linen as needed.
  • Ensure property is free of trays and trash.
  • Control payroll cost in food and beverage outlets.
  • Ensure overall guest satisfaction.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

 

To Apply

Email resume to Sarah Belkin sbelkin@westin-arlington.com

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